Refund policy

Published 2026-08-21

Our after-sales window is 30 days from delivery. Please review what qualifies before shipping anything back.

Return requests

Email dardanocarlosariel@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Return shipping responsibility

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Eligible returns

• Fixture must be unused, uninstalled, and in original packaging with mounting hardware
• Proof of purchase required
• Installed hardwired fixtures are typically not eligible unless defective on arrival
• Final-sale lighting is not eligible

Exclusions

• Final-sale items
• Missing mounting kits
• Broken glass from customer installation
• Installed or wired fixtures (unless DOA/defective)
• Unauthorized returns

Return process

1. Email dardanocarlosariel@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Use a trackable service for the return shipment and share the tracking ID with us.

Refund processing

After inspection, approved refunds go to the original payment method within 5–10 business days.

Check dimensions, bulb type, and hardwire vs plug-in details before ordering. Exchanges depend on current inventory; include the preferred replacement SKU when you contact us.